Patrick has long been committed to exceptional client service. He was the principal architect of Butler Rubin’s award-winning client service program, and he is a regular author of articles addressing client service issues including budgeting, alternative fees and general service issues.

As many companies attempt to be creative in today’s competition, the “special service offers” that offer premiere offerings for an extra fee are becoming more common. Lamb is concerned that professional service firms will into these insane practices as well, and foresees that some large prestigious firm offering a fixed price in order to attract a piece of business, only to then suggest the client pay a fee for insurance against under-staffing.

If this is the case, not doing so will be yet another opportunity for sole practitioners and small practices to stand tall and rise above the crowd.

Read Patrick’s Blog In Search of Perfect Client Service