Handling Negative Comments On Your Legal Marketing Blog

Recently, I received a negative comment from an anonymous writer that I chose not to publish. One of my initial thoughts was, “Ah… This is why blog platforms provide us with the option to post a comment or not… ” I don’t think I need to elaborate on the subsequent sentiments that went through my head.

The comment was regarding ethics rules and regulations in regard to “lawyers in New York, the area you seem to be servicing”. I truly appreciate any and all commentary I receive, positive or negative. I don’t know about you, but I give negative commentary much more credence if the person giving it has the hutzpa to let me know who they are.
Aside from this, I really would have liked to continue a dialogue with this person, and hear exactly which legislative rules they’re referring to that I don’t know about. Also, the majority of my commentary references the blogs of attorneys, several of them specializing in social media law, so I’d love to know which advice I’ve given that they don’t agree with.

The fact of the matter is, that legislation regarding ethics and social media is regulated individually by state, and is extremely antiquated. New York’s is certainly no exception. A recent blog post on Kevin O’Keefe’s Real Lawyers Have Blogs referenced specifically this issue.

  • “A spokesman for the NY courts acknowledged they never even considered blogs in shaping the rules. Nothing in New York’s original proposed rules nor the ultimately passed rules effected blogs in any way.”
Also, if this anonymous person took the time to actually read my blog, he/she would have seen that I follow state legislature and provide my readers with pertainant information regarding it,
Differences Between State Advertising and Solicitation Rules and the ABA Model Rules of Professional Conduct.

This person would have also known that my readers, potential clients, and business partners are not only in the New York area, far from it. Karasma Media clients have ranged geographically from New York to Los Angeles, and the blog is featured approximately once a month on Valentino Spataro’s Italy’s iUSondemand.com, in Milan, Italy.

The bottom line is, having your facts together and providing transparency is always important, almost more-so if your commentary is less than complementary.

So, when it comes to negative comments , I’m in alignment with Chris Brogan’s guest blogger, Jason Alba of JibberJobber.com, in his post about Handling Negative Comments On Your Blog Post.

Keep the comments coming! I’ll manage them accordingly and encourage Karasma Media Legal Blog readers to do so as well!

Related Posts:
How to Use Twitter to Build Your International Conversation

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This entry was posted on Monday, March 9th, 2009 at 7:30 am and is filed under Legal Marketing Tips. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

4 Responses to “Handling Negative Comments On Your Legal Marketing Blog”

  1. Meg Langley Grainger Says:

    It is especially challenging to deal with negative comments that come cloaked in the shroud of “legal authority” — especially when said legal authority is mis-quoted, misrepresented, or simply misunderstood.

    Keep up the good work!

  2. Karasma Media » Blog Archive » Social Media Bible Rebuttal — Doth thou protest too much? Says:

    [...] One of the things I advise my clients on, is when or if they should respond to negative comments. See Handling Negative Comments On Your Legal Marketing Blog [...]

  3. Karasma Media by Kara Smith » Blog Archive » 20 Tips for Legal Marketers Looking to Make Some Meaningful Changes In Their Business Says:

    [...] Handling Negative Comments On Your Legal Marketing Blog [...]

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    [...] Handling Negative Comments On Your Legal Marketing Blog [...]

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