Legal marketing execs, in a back-to-basics down economy, you can’t only target who you did last year

In the midst of economic challenges, customer retention, marketing ROI, and brand loyalty most important to top level marketing execs.

AdAge MediaWorks reviewed a survey done by Anderson Analytics of its 1,800-member group, which only admits top-level marketing executives who make more than $160,000 annually among other criteria.

The overall trend result is a back-to-basics strategy by marketers. When asked what marketing concepts are “most important,” they ranked as the top four customer satisfaction (79%), customer retention (76%), marketing ROI (65%) and brand loyalty (61%). While those ideas were also deemed as “very important” in last year’s study, each was boosted by anywhere from four to 12 percentage points this time.

Legal marketers are not alone in the trepidation they feel about doing Web 2.0. Many of the marketers in the group were probably wishing it would just go away, but it won’t .

In the survey, author and social media specialist Seth Godin, remained the No. 1-ranked marketing/business guru, among the managers. In his book, Tribes, he reviews the online community, our value is determined by how we compare to others in the tribe, or by how large a tribe we can create.

Legal marketers are going to have to realize that implementing a social media strategy retains their clients (aka existing Tribe Members) by enabling an open forum of communication, creates brand loyalty due to this interaction.

Regarding ROI:

Traditional Marketing was characterized by a severely limited ability to demonstrate ROI and marketing accountability, which led to the perception that marketing is a cost center.

Social Marketing gives marketers the ability to measure the bottom-line impact of every marketing activity, to quantify the impact of changes to marketing budgets, and to demonstrate marketing’s impact on revenue.

Tom Anderson, the managing partner of Anderson Analytics, synopsized the survey’s results, “Overall [marketers] seem to be casting a wider net, reflecting that in a down economy you can’t only target who you did last year.”

Photo by strizch

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This entry was posted on Monday, January 5th, 2009 at 3:02 pm and is filed under Legal Marketing Trends, ROI, Social Media. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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